1. Basic provisions

The following terms and conditions (T&C) apply to contracts, which you as customer (hereinafter referred to as "customer" or "you") conclude with Repair Rebels GmbH, c/o TechHub.K67, Kasernenstrasse 67, 40213 Düsseldorf, Germany (hereinafter referred to as "Repair Rebels" or "we") via our online shop www.repair-rebels.com, authorised Repair Rebels partner portals (including co-branding subdomains), or by e-mail. The version of the T&C valid at the time of conclusion of the contract shall be authoritative. Unless otherwise agreed, the inclusion of any terms and conditions of your own used by you is objected.
A consumer within the meaning of the following provisions is any natural person, who concludes a legal transaction for purposes, which can predominantly be attributed neither to his commercial nor to his independent professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of its independent professional or commercial activity.
The customer assures to be at least 18 years old when placing the order. Repair Rebels is entitled to demand corresponding proof.
Where orders are placed through an authorised Repair Rebels partner portal, these T&C apply in full. Partner-specific conditions, if any, will be displayed to the customer before conclusion of the contract on the respective partner portal. In the event of a conflict between these T&C and partner-specific conditions, the partner-specific conditions shall take precedence to the extent legally permissible.

2. Our services

We offer our customers repair and alteration services for various clothing items as well as shoes, bags, and jewelry. On our website, you can directly select frequent repairs and alteration requests. If you have a special request or would like to have an item repaired or altered that is not listed by us, you can obtain a cost estimate by submitting an estimation request.
The repair and modification services offered by us will be carried out by our craftsmen individually for you and with the greatest care.
We strive to process your order within 7 - 14 working days. At Repair Rebels we aim to set and fulfill high quality standards. Some orders may take longer than the normal turnaround time due to their complexity or special requirements. We will inform you if your order falls into this category and give you an estimated completion date. If we anticipate a significant delay beyond our control, you have the right to cancel the order. In the event of cancellation due to prolonged delays, you will receive a full refund.

3. Duties of the customer

The customer shall be responsible for describing the desired repair and/or cleaning requests as well as any modification requests to the goods in detail and shall be responsible for correctly reproducing any dimensional information.
The customer is obliged to provide detailed, complete and correct information on the desired repair or alteration service. If the customer requests a change in the sense of shortening or sewing a piece of clothing tighter, the customer is obliged to carry out the measurement carefully and properly. If Repair Rebels or the craftsmen notice upon receipt of the item for repair that the repair effort is greater because the customer has not fulfilled their duty of care, we are entitled to demand a price increase or to refuse the repair. In this case, the money already paid will be refunded to the customer. However, the customer shall bear the transport costs incurred.
If the customer does not instruct Repair Rebels to clean the goods, the customer is obliged to make the goods available to Repair Rebels in a clean condition. If the goods are heavily soiled, making it unreasonable for Repair Rebels to carry out the requested service, Repair Rebels reserves the right to refuse the service, unless this service consists of cleaning the goods. Repair Rebels will inform the customer immediately after realizing this. In this case, the money already paid will be refunded to the customer. However, the customer shall bear the transport costs incurred.
The customer assures that he has removed all objects, including valuables, which do not belong to the goods themselves, before handing them over to Repair Rebels. This applies accordingly to removable parts of the goods themselves, which are not required for the performance of the desired service by Repair Rebels.
If the customer wishes a modification of the goods, Repair Rebels keeps any detached material and does not send it back to the customer. If the customer wishes to receive any separated materials back, the customer is obliged to inform Repair Rebels of this expressly in text form within the framework of the conclusion of the contract.

4. Conclusion of the contract

Before sending the order, you have the possibility to check the details in the order overview again, to change them (also via the "back" function of the Internet browser) or to cancel the order. By sending an order via the online shop by clicking the button "Complete Purchase", you place a legally binding order. You are bound to the order for a period of two (2) weeks after placing the order. Your right to revoke your order, which may exist in accordance with § 9., remains unaffected by this. We will immediately confirm receipt of your order placed via our online shop by e-mail. Such an e-mail does not constitute a binding acceptance of the order, unless in addition to the confirmation of receipt, the acceptance is declared at the same time. A contract is only concluded when we accept your order by means of a declaration of acceptance.
If you require a repair or modification service, which is not offered by us as standard on our website, you can send us an estimate request. This is a non-binding enquiry on your part. It does not constitute a contract yet. After receiving the estimate request, we will calculate the costs for the requested service and send you a binding estimate by e-mail. A contract is only concluded when you accept this cost estimate by means of an express declaration of intent.

5. Transportation and insurance

Depending on your location, we offer various options for transporting orders between you and us. Repair Rebels charges fees for pickup and delivery, but reserves the right to impose additional charges if pickup or delivery cannot be completed due to the fault of the customer.
If the customer selects the postal shipping option, the customer is obligated to choose this option with Repair Rebels during the order process, as well as to provide all address details fully and correctly. Repair Rebels will contact you within 48 hours and provide all shipping instructions and labels. You are required to securely package the goods and send them by post according to Repair Rebels' shipping instructions.
If the customer wishes for Repair Rebels to pick up and deliver the goods, this should be selected at the time of booking so that Repair Rebels can provide the desired service. The customer can choose an available pickup date and time slot online for when the goods should be collected.
In addition to the pickup date, the customer can also choose an available delivery date and time slot online for when the completed goods by Repair Rebels should be delivered. Delivery is possible at the earliest 7 days after collection of the goods.
The customer may change both the pickup date and the delivery date free of charge up to 48 hours before the scheduled pickup / delivery date and choose a new available date and time slot.
Unless the customer has chosen for Repair Rebels to provide packaging for a fee, the customer is obliged to provide the goods in suitable packaging for transport.
If the customer does not provide the goods at the time of the specified desired collection date and the collection attempt fails for this reason, the customer shall bear the resulting additional costs. The same applies if the customer does not provide the goods in suitable packaging, although he would be obliged to do so.
If the customer wishes a special type of dispatch or a special type of insured dispatch, the customer is obliged to inform Repair Rebels of this when placing the order. Repair Rebels can only consider these wishes of the customer if these special wishes are expressly confirmed by Repair Rebels in the order confirmation. Otherwise Repair Rebels cannot comply with the request for a special type of shipment or insured shipment.
The costs resulting from a special type of dispatch or a special type of insured dispatch shall be borne by the customer. The reference to a special value of the goods does not obligate Repair Rebels to choose a special or insured shipping method.
All outward and return shipments and personal pickup and delivery courier services handled by Repair Rebels are covered by insurance up to a value of 10,000 euros. This insurance covers damage or loss during transport or storage of the goods, provided that the value of the goods does not exceed the agreed amount. In the event of damage or loss during transport, the value of the goods will be reimbursed up to a maximum of 10,000 euros.
The insurance benefits only apply if the goods have been properly packed and shipped in accordance with our shipping guidelines and there is no negligence on the part of the customer. Proof of damage or loss during transport requires appropriate documentation, such as photos or confirmations from transport service providers. If you have any questions about this insurance or in the event of damage during transport, please do not hesitate to contact us. Please send an e-mail to orders@repair-rebels.com.
For customers located outside the European Union, all customs duties, import taxes and related charges arising from cross-border shipments shall be borne by the customer. Repair Rebels is not liable for delays or additional costs caused by customs clearance procedures.

6. Prices and terms of payment

The prices stated in the respective offers as well as the shipping costs represent total prices. They include all price components including all applicable taxes.
The shipping costs incurred are not included in the purchase price. They are shown separately in the course of the ordering process and are to be borne additionally by you, unless free delivery has been agreed.
Payment is due immediately upon ordering the goods. We accept PayPal and Stripe as means of payment. In the case of an estimate, payment is due within a period of 14 days after acceptance of the goods. In this case, we accept bank transfer as a means of payment.
In both cases, the direct booking of the standard offers or the special booking after receiving a price estimate, if Repair Rebels recognises that the actual costs will significantly exceed the estimated costs, Repair Rebels will immediately inform the customer of this. In this case, the customer is entitled to withdraw from the contract. Repair Rebels will immediately refund any payments made to the customer. However, the customer shall bear the transport costs incurred.
The customer may only offset or exercise a right of retention against us with a legally established, undisputed or recognized counterclaim.

7. Acceptance of the goods

Upon delivery of the goods, the customer is automatically obliged to accept the goods within a period of 12 working days. The period begins upon receipt of the goods. If you refuse to accept the goods even though you are not entitled to do so because there are no significant defects, the goods shall be deemed to have been accepted free of defects after the period has expired. You are not entitled to refuse acceptance due to minor defects.
In the event that acceptance of the goods is not declared or is refused without indication of defects, the goods shall be deemed to have been accepted after expiry of the set period.

8. Warranty

In the event of a defect, you are entitled to the statutory warranty claims. These warranty claims are initially limited to supplementary performance or rectification. If the supplementary performance or rectification fails, the customer is entitled to withdraw from the contract or to reduce the price.
If you require a repair that is not due to an error on our part and goes beyond the scope of the originally agreed service, additional costs may be incurred. We reserve the right to charge for collection and delivery.
For consumers, the statutory warranty period applies in full and cannot be reduced by contract (§ 634a BGB). For business customers (Unternehmer), claims against Repair Rebels shall become statute-barred within one year from the statutory commencement of the limitation period.

9. Gift vouchers

Repair Rebels gift vouchers can be redeemed on our official website www.repair-rebels.com as well as on authorised Repair Rebels partner portals for the purchase of services offered by Repair Rebels. Gift vouchers can only be redeemed before the order is finalised and cannot be redeemed retroactively. Gift vouchers cannot be used to purchase another Repair Rebels gift voucher.
Only one gift voucher can be used per order; combining multiple vouchers is not permitted. Our gift vouchers are non-transferable and cannot be redeemed for cash. A cash payment or transfer of the remaining balance of a gift voucher is not possible.
If a gift voucher is redeemed, the entire value of the gift voucher must be used. If the value of the order exceeds the value of the gift voucher, the difference must be paid using another payment method.
In the event of a return of goods purchased with a gift voucher, the value of the voucher will not be refunded in cash. Instead, the amount will be credited to the customer as a voucher, minus the transport costs.
Gift vouchers are valid for three years from the date of purchase. Each gift voucher has a specific expiry date, which is stated on the gift voucher. After this date, the gift voucher loses its validity.
Repair Rebels reserves the right to cancel or invalidate gift vouchers if fraud or misuse is detected.
Gift vouchers issued by or through a B2B partner may be contractually bound to the specific partner portal through which they were issued. The applicable conditions, including any portal restriction, will be communicated to the customer upon receipt of the voucher.

10. Discount codes

Discount codes are vouchers that cannot be purchased, but are issued as part of promotions and are valid for a certain period of time. Repair Rebels discount codes can be redeemed on our official website www.repair-rebels.com as well as on authorised Repair Rebels partner portals for the purchase of services offered by Repair Rebels.
Discount codes can only be redeemed once in connection with an order and only within the specified period.
The value of the goods must be at least equal to the value of the discount code. If the discount code does not cover the value of the goods, the difference can be paid using one of the accepted payment methods. The value of discount codes will not be paid out in cash.
Discount codes can only be redeemed before completing the order process. Subsequent use of discount codes is not possible. Discount codes are not transferable to third parties. It is not possible to combine multiple discount codes unless we have agreed otherwise.

11. Right of revocation

If you conclude the contract with us as consumer, you are entitled to the following right of revocation.

Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day of the conclusion of the contract.

In order to exercise your right of withdrawal, you must inform us (Repair Rebels GmbH, c/o TechHub.K67, Kasernenstrasse 67, 40213 Düsseldorf, Germany, orders@repair-rebels.com) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post or an e-mail). You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day, when we received notification of your withdrawal from this contract. We will use the same means of payment that you used in the original transaction for this repayment, unless we have expressly agreed otherwise with you. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

If you have requested that the services begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal in respect of this contract compared to the total scope of the services provided for in the contract.

If you however have requested that the services begin during the withdrawal period, your right of withdrawal shall expire once the service has been fully performed, provided that we began performance only after you gave your express consent and acknowledged that you would lose your right of withdrawal upon complete performance of the contract by us (§ 356 para. 4 BGB).

Model withdrawal form

(If you wish to cancel the contract, please complete and return this form).

To Repair Rebels GmbH, c/o TechHub.K67, Kasernenstrasse 67, 40213 Düsseldorf, Germany, orders@repair-rebels.com
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*)/Received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only in case of paper communication)
Date

(*) Delete where inapplicable.

12. Liability

Repair Rebels shall be liable without limitation in the event of claims for damages by the customer arising from injury to life, body, health or from the breach of essential contractual obligations (cardinal obligations) as well as for other damages based on an intentional or grossly negligent breach of duty by Repair Rebels, its legal representatives or vicarious agents. Material contractual obligations are those whose fulfilment is necessary to achieve the objective of the contract.
Deviating from para. 1, Repair Rebels is liable in the case of breach of essential contractual obligations only for the foreseeable damage typical for the contract, if this was caused by simple negligence.
The restrictions of paras. 1 and 2 also apply in favour of the legal representatives and vicarious agents of Repair Rebels, if claims are asserted directly against them.
Further claims of the customer for damages are excluded. Repair Rebels is not liable for such damages, which are exclusively based on the fact that the customer has informed Repair Rebels incorrect and/or informed of incomplete information about the goods. This exclusion of liability applies accordingly to measurement errors caused by the customer.
The provisions of the Product Liability Act shall remain unaffected.

13. Final Provisions

German law shall apply. In the case of consumers, this choice of law shall only apply insofar as the protection granted by mandatory provisions of the law of the state of the consumer's habitual residence is not withdrawn as a result (favourability principle). In particular, for consumers habitually resident in Austria, the mandatory provisions of the Austrian Consumer Protection Act (Konsumentenschutzgesetz — KSchG) shall apply to the extent that they are more favourable to the consumer than the corresponding provisions of German law. The provisions of the UN Convention on Contracts for the International Sale of Goods expressly do not apply.
If you are a merchant and have your registered office in Germany at the time of the order, the exclusive place of jurisdiction is the registered office of the seller. Otherwise, the applicable statutory provisions shall apply for local and international jurisdiction.
The EU Commission has created an internet platform for online dispute resolution. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online purchase contracts. More information is available at the following link: ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.

14. B2B Partnerships

This section applies to the relationship between Repair Rebels and its authorised B2B partners (hereinafter referred to as "partner" or "partners") who operate co-branding subdomains or partner portals through which end customers may access Repair Rebels' repair and alteration services. The provisions of §§ 1–13 of these T&C apply to all transactions between Repair Rebels and end customers on partner portals, subject to any partner-specific conditions displayed to the customer before contract conclusion in accordance with § 1.4.
Partners may be granted access to a dedicated partner portal for the purpose of issuing and managing vouchers, viewing redemption data and, where agreed, accessing aggregated usage reports. Access is granted on the basis of a separate B2B partnership agreement between Repair Rebels and the partner.
Vouchers issued by or through a partner are subject to the provisions of § 9 (Gift vouchers) and § 10 (Discount codes). Partner-issued vouchers may be subject to additional conditions, including restriction to the specific partner portal through which they were issued (§ 9.7).
The partner is responsible for ensuring that its authorised representatives who access the Repair Rebels partner system are duly authorised and comply with applicable data protection requirements. The partner shall inform Repair Rebels without undue delay if a representative's authorisation is revoked or if there is reason to suspect misuse of access credentials.
Repair Rebels reserves the right to suspend or revoke partner portal access in the event of a material breach of the partnership agreement, suspected fraud or misuse, or upon termination of the partnership. The specific conditions, process and notice period for revocation of access shall be defined in the individual partnership agreement.
The end customer's contractual partner for all repair and alteration services ordered through a partner portal is Repair Rebels. The partner does not become a party to the contract between Repair Rebels and the end customer unless explicitly agreed otherwise in writing.

Terms and Conditions