Why Repair Rebels?

1. Select the product type of your fashion item.

2. Choose the right repair from our list and add your own comments, such as the brand name, where the flaw is located on your fashion piece or other special wishes.

3. Put the right repair in the shopping cart and add more repairs to the same fashion item via "more repairs" if necessary. Via "repair more items" you can add more fashion pieces to your shopping cart. Now you can book!

4. Choose your preferred delivery:

   Door-to-door delivery: You can choose our own Repair Rebels courier service within Düsseldorf or Cologne. You choose your preferred pick-up and delivery dates and our team will take care of your repair from your doorstep! No stress necessary.

   Send by mail: If you live outside of Düsseldorf or Cologne, this is also no dilemma, then choose the postal delivery and enclose your address. After the payment, you will receive two shipping labels by E-mail. Print both labels; One will be enclosed with your repair and the other will be securely attached to the top of the shipping box.

5. Become a rebel and create your Repair Rebels account to join the Super Rebel Loyalty Club. Here you can view all your orders and enjoy special benefits.

6. Once the order is completed, you will receive a confirmation email from us. If you have chosen postal delivery, you will also receive shipping instructions and shipping labels shortly.

7. Depending on the booked delivery time, we will bring or send your repaired favorite item back to you after 7-14 weekdays. If the repair takes more time, we will let you know directly.

8. If you have not found a suitable service, then you can create a request via "Estimate request". Please give us as much information as possible about the repair you need and attach detailed photos.

1. Door-to-door delivery: Super easy! You certainly still have a bag at home in which you can pack your favorite piece. If not, you can also specify this in your order. Our courier will bring a suitable cloth bag during the collection, which will keep your favorite pieces safe. It is important that you pack clothing neatly and separately from shoes, bags, jewelry, etc. We have different specialists for clothing and shoes and will take your favorite items directly to our Local Heros.

2. Sending by mail: Sustainability and resource conservation are close to our hearts. You probably have a cardboard box at home in which you can pack your favorite item. Please make sure that the box is not too big or too small, otherwise fill the empty space so that your favorite piece will not be damaged on the way. You can attach a note to your delivery or mark the repair-needy places accordingly. It is important that you pack clothes cleanly and separately from shoes, bags, jewelry, etc. After your payment, you will receive your shipping label within 48 hours, which you print out twice. One will be attached to your repair inside the box and the second one glued on top of the box securely and ready for shipping. You simply drop off the package at a post office or DHL station.

When choosing our door-to-door delivery service, you don't have to label anything. The courier will take care of everything. For postal deliver, you will receive your shipping labels from us via E-mail. Make sure to print out the shipping label twice. One will be enclosed with the repair inside the box and the other you stick on top of the box securely and ready for shipping.

For pickup within Düsseldorf and Cologne via our courier service, changes can be made up to 48 hours prior to the scheduled pickup or delivery. To update this information, you can edit the pickup/delivery data in your confirmation email under the "Edit" link. If you send us your repair by mail, it is currently not possible for us to change the address for the shipping label, so pay attention here!

Usually it takes about 7-14 weekdays until your repaired favorite piece is returned to you. However, this can vary depending on the amount of work involved or if you choose a later delivery slot. If we notice after receiving your favorite piece that the effort is greater than expected or the suitable craftsman is not available, then our team will inform you about this.

For the most common repairs we have already created set prices, listed on our website under the respective services. For individual repairs, we will provide you with a customized estimate via E-Mail based on the required effort. If we notice - in both cases of the estimate and the standardized offers - that the repair cost is much higher than expected, we will inform you directly. In this case you can decide whether to proceed or to decline the repair.

We know our tailors and cobblers personally and depending on the repair and your location, we select the most suitable and currently available specialist to work on your cherished piece.

Our mission is to repair all your favorite pieces. We thrive on challenges, and no repair task is too daunting for us! Simply click on "Estimate request", attach a description along with pictures of the item requiring repair. After consulting with our specialists, we will send you a non-binding repair quote via E-mail

Our goal is to arrange as many repairs as possible locally and thus avoid unnecessary CO2 emissions. You can't find a local specialist for the repair of your cherished piece? Then you can opt to send it to us by post. To do so, select postal delivery when booking and enter your delivery address. You will receive shipping instructions and labels within 48 hours after payment.

Shipping within Germany is free for orders over 145€. Otherwise we charge a fee of 14,50€ for personal pickup and delivery of your order in Düsseldorf and Cologne. Shipping by mail costs 12,50€ within Germany.

For urgent repairs you should call us. We will try to help you directly. You can reach us under the following number: +49 173 5204782.

If you are located outside of Germany or Austria, please contact us using the "Estimate request" form. Shipping from outside of Germany is also possible and will be arranged individually.

If you have any questions, please contact us via orders@repair-rebels.com or +49 173 5204782.